Xperium

Xperium is a company located in Haryana that offers a Hospitality Customer Relationship Management (CRM) solution called Xperium Digest. Their generative AI-based Experiential CRM helps hotels and chains streamline operations, increase productivity, and lower costs through various messaging apps like WhatsApp, SMS, and email. Xperium’s solution enables hotels to build long-lasting guest relationships and earn higher revenue. One of the key features of Xperium is guest messaging, which has been trusted by both chains and boutique hotels globally. It does not require any app installation or expensive hardware and can be set up in less than 24 hours. The use of Xperium guest messaging has shown a 97% increase in guest engagement. Xperium guest messaging offers several functionalities, including contactless check-in, allowing guests to complete check-in with a weblink and upload necessary documents and preferences before their arrival. Hotels can also offer personalized upselling of upgrades, food and beverage options, and other amenities before and during the guest stay. Xperium provides a guest app where hotels can share their branded hotel web app and provide guests with all the information they need. The platform also enables contactless checkout by sending checkout intimation, sharing invoices, and allowing guests to pay and checkout from their room. The AI-based marketing feature of Xperium helps hotels run highly personalized and segmented offers to increase rebookings and revenue from marketing efforts. They can also collect online reviews and feedback to understand guests’ preferences and improve their services. Xperium offers a staff app and dashboard to track guest requests and streamline service delivery. Xperium integrates with over 50 Property Management Systems (PMS) worldwide, ensuring a seamless integration process within 24 hours after requirement analysis. In terms of customer feedback, Continent Hotels & Resorts’ Managing Director, Shady Boueiry, expressed their trust in RepUp and their commitment to elevating the guest experience through the utilization of RepUp’s innovative solutions.